Terms of Service
Welcome to the official website of GLINTING (hereinafter referred to as “we” or “us”). Please read the following Terms of Service carefully before using our website or placing an order. By visiting our site or purchasing from us, you agree to these terms.
1️⃣ Customization
All crystal bracelets we sell are custom-made. By placing an order, you confirm your intention to customize. Once a product is made, it cannot be returned unconditionally. Please check your wrist size and product details carefully before purchasing.
2️⃣ User Responsibility
By placing an order, you confirm that all delivery information provided is accurate, including name, address, phone number, email address, etc. If an order is delayed, returned, or lost due to incorrect information provided by you, you are solely responsible for any resulting losses.
3️⃣ Order Processing & Delivery
• We begin processing your order within 48 hours of successful payment.
• Shipping confirmation and tracking information will be sent to your email once dispatched.
• Delivery times vary by region and typically range from 7 to 25 working days (see our Shipping Policy for details).
• Delays caused by uncontrollable factors such as weather, customs, or holidays may occur. We are not liable for losses resulting from third-party delays.
4️⃣ Pricing & Payment
All prices are listed in USD and include shipping and taxes for certain countries and regions. The final amount due will be automatically calculated at checkout. We accept major international payment methods, and all transactions are processed securely.
5️⃣ Return & Exchange Policy
• We do not accept unconditional returns.
• Exchanges due to quality issues (e.g., broken cord, incorrect item) are supported. Please see our Return & Exchange Policy for full details.
• If the size does not fit, exchanges are supported; the customer is responsible for return shipping costs.
• All returned or exchanged items must be unworn and include original tags, packaging, and accessories.
6️⃣ Intellectual Property
All content on this website and platform — including but not limited to text, images, designs, logos, and copywriting — is the property of GLINTING. Without prior written consent, no content may be copied, reproduced, modified, or used for any commercial purpose.
7️⃣ User Privacy
We respect and protect the privacy of all users. Your personal information is used only for order fulfillment and after-sales service. For details, please refer to our Privacy Policy.
8️⃣ Service Changes & Termination
We reserve the right to adjust products, services, or terms as needed for business purposes and may do so without prior notice. If we detect fraud, malicious orders, or other violations, we reserve the right to refuse or terminate the transaction at our sole discretion.
9️⃣ Governing Law
These Terms of Service shall be governed by the laws of the People’s Republic of China. In the event of a dispute, we will first seek to resolve it through friendly negotiation. If a resolution cannot be reached, you agree to submit the dispute to the court with jurisdiction over our registered location.
🔟 Contact Us
If you have any questions about these terms or our services, please contact us:
📧 Email: glincrystal@gmail.com
🕒 Response Time: We will respond within 24 hours, wherever you are in the world.
A kind reminder: We are committed to providing you with safe, professional, and caring custom crystal services. Thank you for your trust and support.